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FAQ


Room Information

What types of rooms are available at Orakai Daehakro Hotel, and what are the differences between them?

We offer Standard, Deluxe, and various other room types featuring a modern and cozy atmosphere. Detailed features and layouts of each room type can be found under the ROOMS menu on our official website.

What makes Orakai Daehakro Hotel unique compared to regular hotels?

Located in the heart of Seoul (Daehakro), we provide optimal comfort tailored to various purposes such as business trips, theater-going, and leisure, along with clean bedding and services.

Are there rooms available for guests with disabilities at Orakai Daehakro Hotel?

Yes, Orakai Daehakro Hotel operates accessible rooms to ensure a comfortable stay for all guests. As these rooms are limited in number, please contact the hotel reservations department prior to booking if you wish to reserve one.

How often is housekeeping service provided? Can I request extra towels?

For regular stays, a scheduled housekeeping service is provided, and extra towels are available upon request.

Are the room climate control systems (heating/cooling) individually controlled or centralized?

The rooms are equipped with individual climate control systems, allowing you to easily adjust the temperature for a pleasant stay.

Are there any smoking rooms available?

No. All guest rooms and indoor areas at Orakai Daehakro Hotel are strictly non-smoking. Please use the designated outdoor smoking area.

Facilities

What are the operating hours for the breakfast restaurant and F&B facilities?

·   Breakfast: 07:00 ~ 10:00
·   Lunch: 11:30 ~ 14:00 (※ Closed for lunch on weekends and public holidays)
·   1F illy Caffe: 07:30 ~ 17:00 (Last Order: 16:30)

What are the operating hours and eligibility for the fitness center?

The fitness center is open from 07:00 to 22:00. It is complimentary for hotel guests, but for safety reasons, access is restricted to guests under 19 years of age. (※ Guests must bring their own workout shoes and personal training gear.)

Is there a separate smoking room inside the hotel?

All guest rooms and indoor areas at Orakai Daehakro Hotel are designated as non-smoking zones. Please use the designated outdoor smoking area.

Are there other facilities such as a sauna or swimming pool?

Currently, the sauna and swimming pool are not in operation.

Where is the coin laundry room located, and what amenities are available in the guest lounge?

The coin laundry room is located inside the 4th-floor guest lounge and is open 24 hours.
·   Laundry Facilities: Washing machine (4,000 KRW), Dryer (4,000 KRW), Laundry detergent (500 KRW) — Available for a fee.
·   Lounge Amenities: A water purifier, ice water purifier, and microwave are provided for your convenience during your stay.

Hotel Inquiries

What are the check-in and check-out times?

Check-in begins at 15:00, and check-out is by 11:00.

Is early check-in or late check-out available?

Early check-in or late check-out is subject to room availability upon confirmation at the front desk on the day of arrival/departure, and an additional fee of 10,000 KRW per hour may apply.

Is parking complimentary?

One complimentary parking space is provided per booked guest room. (※ Vehicle license plate registration is required at check-in.) Additional vehicles will be charged an hourly fee of 8,000 KRW. Due to limited parking space, guests may be directed to nearby paid parking lots if the parking lot is full. (※ Motorcycle parking is free.)

Can I store my luggage in advance?

Yes, luggage storage service is available at the 1st-floor front desk before check-in or after check-out.

What dry cleaning or other services are available?

Paid dry cleaning services, currency exchange services, and multilingual assistance (Korean, English, Japanese) are available.

What is the most convenient way to get from Incheon International Airport to Orakai Daehakro Hotel?

You can easily travel from Incheon Airport to the hotel via airport limousine bus, subway, or taxi. Detailed transportation guides and directions can be found under the LOCATION menu on our official website.

Does the hotel provide airport transportation or pick-up/drop-off services?

Orakai Daehakro Hotel does not operate its own shuttle service. Please consult the 1st-floor front desk for taxi calls and public transportation guidance regarding airport travel.

What is the nearest subway station to the hotel, and how long does it take to walk there?

The nearest subway station is Jongno 5-ga Station (Line 1), located about a 10-minute walk from Exit 1. Additionally, Hyehwa Station (Line 4), Jongno 3-ga Station, and Anguk Station are nearby, making public transportation very convenient.

Is Orakai Daehakro Hotel conveniently located for visiting major tourist attractions in Seoul?

Located in Jongno, the heart of Seoul, you can easily visit major cultural and tourist attractions such as Daehakro Theater Street, Seoul National University Hospital, Changgyeonggung Palace, Jongmyo Shrine, Insadong, and Bukchon Hanok Village.

Where can I buy groceries or other necessary items near the hotel?

Convenience stores (CU, 7-Eleven) are located near the hotel, making it convenient to purchase daily necessities. Please inquire at the front desk for detailed directions

Room Reservations

How can I make a room reservation?

You can book directly through the official Orakai Daehakro Hotel website or by contacting the hotel reservations department. For group, corporate, or long-term stay inquiries, please contact our reservations office or email us for detailed assistance.

How can I cancel or change my reservation?

Except for bookings made through the official hotel website, general reservations cannot be changed or canceled directly through the hotel. If you need to modify or cancel your reservation, please contact and process it through the travel agency or booking channel (OTA, etc.) through which you made the reservation.

Will a cancellation fee apply?

Cancellation fees may vary depending on the reservation type and the timing of cancellation. Please be sure to review the cancellation and refund policy provided on your booking page or confirmation voucher.

Is an ID and credit card in the guest's name required at check-in?

Yes, to facilitate smooth identity verification and guarantee (payment), please present a photo ID and a credit card under the guest's name at check-in.

Lost & Found

What are the storage periods and handling procedures for general lost items and valuables?

Due to the closure of operations on December 31, all lost and found items previously kept at our hotel have been transferred to Orakai Insadong Suites. (Orakai Insadong Suites Main Line: 02-6262-8888)

Storage periods and procedures by item category

Category Item Scope Storage Period Handling Procedure
Valuables Wallets (including cash), precious metals (jewelry, etc.), luxury brand goods, electronic devices (smartphones, watches, laptops, cameras, etc.) 6 Months ※ Handed over to the jurisdiction police station upon business closure.
Electronics Earphones, auxiliary power banks, and other electronic devices and accessories 1 Month 1 Month
Clothing Outerwear, coats, swimwear, underwear, etc. 1 Month Disposed of internally or donated to local organizations
General Goods Books, stationery, umbrellas, cosmetics, bags (including pouches), etc. 1 Month Disposed of internally
Medicines & Food Opened or consumed products Immediately Disposed of immediately upon discovery
Unopened New Products
(Completely sealed new products)
1 Day Disposed of after 1 day of storage
Which police station should I visit to claim valuable items such as wallets (including cash), precious metals (jewelry, etc.), luxury brand goods, or electronic devices (smartphones, watches, laptops, cameras, etc.) that I lost?

Starting January 1, 2027, you can claim them by visiting the Hyehwa Police Station, which has jurisdiction over Orakai Daehakro Hotel.

How are general lost items handled once their storage period has expired?

Found items whose storage periods have expired are internally disposed of in accordance with internal approval procedures.